Working Hours:
- Monday to Friday, 9am – 6pm (with 1-hour lunch break)
- Occasional support may be required for events or meetings conducted on weekends or weekday evenings, particularly during periods of intensive event preparation. Time-off claims will be considered for staff who are required to perform duties outside of regular office hours.
Role Overview:
- Plan, coordinate, and deliver social service programmes within the Charity Development Section, working closely with beneficiaries, volunteers, internal teams, and external partners to ensure effective and values-driven service delivery.
Key Duties & Responsibilities:
- Programme Planning & Development
- Support the design and continuous evolution of programme models to ensure ongoing relevance and impact.
- Assess emerging social needs, service gaps, and beneficiary profiles to inform programme direction.
- Develop programme frameworks, workflows, policies, and evaluation indicators.
- Participate in strategic planning and stakeholder engagement initiatives.
- Administration & Execution
- Conduct outreach and engagement with beneficiaries, volunteers, and community partners.
- Manage the end-to-end beneficiary application process: Application → Assessment → Approval → Aid Provision → Archival.
- Coordinate and process procurement, purchases, and payments in accordance with organisational policies.
- Oversee programme logistics, timelines, and coordination to ensure efficient and timely service delivery.
- Liaise closely with internal departments (e.g. Social Service Section, Finance, Procurement) to ensure smooth programme operations.
- Maintain accurate and timely documentation and records for all programme-related activities.
- Programme Review & Service Evaluation
- Support service evaluation and outcome measurement efforts.
- Track and analyse programme data, prepare reports, and recommend improvements based on insights and organisational priorities.
- Training & Volunteer Development
- Plan and develop a training roadmap for volunteers, tailored to programme needs.
- Provide ongoing coaching and mentorship to volunteers through joint visits, case discussions, and on-the-ground guidance.
- Event Support
- Support the planning, coordination, and execution of programme-related and festive events.
- Coordinate with internal stakeholders (e.g. cross-departmental teams, volunteers) and external stakeholders (vendors, venues, beneficiaries) to ensure smooth and meaningful delivery.
- Manage event logistics, procurement, and payments, including sourcing and budget tracking.
- Provide on-ground supervision and support to volunteers during events.
- Conduct post-event evaluations and recommend improvements for future events.
Job Requirements:
- Diploma or Degree in Social Work, Social Sciences, Psychology, or a related discipline will be an advantage. Candidates without relevant qualifications but with suitable experience, aptitude, and a strong interest in social service may also be considered on a case-by-case basis.
- Proficient in Microsoft Office applications (e.g. Excel, Word, PowerPoint, Outlook, and Teams).
- Good command of spoken and written English; proficiency in Mandarin will be an advantage for engaging beneficiaries and volunteers.
- Strong interest in social service and programme work, with a heart to serve vulnerable communities.
- Adaptable and able to work independently as well as collaboratively in a team environment.
- Strong organisational, project management, and coordination skills, with the ability to manage multiple priorities.